MISSION VALLEY POWER OPERATIONS MANUAL UPDATE Effective October 18, 2021 Mission Valley Power (MVP) is announcing the implementation of the updated Operations Manual. Effective October 18, 2021. all changes will be permanently set in place. The federal regulations governing the operation of the utility are contained within Title 25, Code of Federal Regulations, Part 175. This Operations Manual provides additional information regarding service policies, practices, and procedures that govern service provided by Mission Valley Power. Sections revised are as follows: Late fee reduction from $15 to 1.5% of balance due and Penalty fee reduction from $40 to $25. Billing cycles have been reduced to 3. Cycle one will bill on the 10th of each month and due the 5th of the following month, Cycle two (irrigation) will bill on the 15th of each month and due in November, cycle 3 will bill on the 20th of each month and due on the 15th of the following month. Autopayment process will run on the due date of the bill and/or next working day. Copies of the draft are available at the Pablo Office or it can be viewed on our web site at www.missionvalleypower.org. Written comments can be sent to Mark Warner, Consumer Council Chair, PO Box 97 Pablo MT 59855 and needs to be received no later than October 7, 2021. MISSION VALLEY POWER 474992 MISSION VALLEY POWER OPERATIONS MANUAL UPDATE Effective October 18, 2021 Mission Valley Power (MVP) is announcing the implementation of the updated Operations Manual. Effective October 18, 2021. all changes will be permanently set in place. The federal regulations governing the operation of the utility are contained within Title 25, Code of Federal Regulations, Part 175. This Operations Manual provides additional information regarding service policies, practices, and procedures that govern service provided by Mission Valley Power. Sections revised are as follows: Late fee reduction from $15 to 1.5% of balance due and Penalty fee reduction from $40 to $25. Billing cycles have been reduced to 3. Cycle one will bill on the 10th of each month and due the 5th of the following month, Cycle two (irrigation) will bill on the 15th of each month and due in November, cycle 3 will bill on the 20th of each month and due on the 15th of the following month. Autopayment process will run on the due date of the bill and/or next working day. Copies of the draft are available at the Pablo Office or it can be viewed on our web site at www.missionvalleypower.org. Written comments can be sent to Mark Warner, Consumer Council Chair, PO Box 97 Pablo MT 59855 and needs to be received no later than October 7, 2021. MISSION VALLEY POWER 474992